The need of Live chat for websites

Several hundred companies with thousands of products and services are going online in recent years. Internet is quite correctly the biggest platform of marketing in the twenty-first century. With growing competition, the quality and overall standard of the services, as well as the features and user-friendliness of the websites, are undergoing rapid progress. Entrepreneurs and developers strive to make the websites much more appealing and helpful for the customers every day. One such tool to engage the subscribers and/or customers in interactive communication is Chat Wizard Suites.

JivoChat is a suite that utilises innovative and customizable mobile chat wizards. Companies use this for organizing and streamlining customer communication. A neat and useful chat system encourages users to subscribe, purchase products or read their contents.

jivochat-mobile
Image- 1 Beautiful responsive mobile optimized view of JivoChat.

Keeping in mind the interests of small and mid-scale business, the price of JivoChat is affordable and comes with a flexible scheme. Chat wizards proactively engage users in chats. Acknowledgement of users’ review, quick responding customer support and resolving issues faster with better care ensures the trust of users.

Based on the requirements of the company, a system is needed to personalize as per the type of industry, categories of clients and workers. To get the best results, first, you have to understand the requirements and objectives of the company. As per the need, choose basic tools or complex tools. If you want any industry-specific functionalities, that too should reflect in your selection.

JivoChat uses ‘smart triggers‘. It has the ability to set rules formed on page visits and time on page to trigger and send specific automated replies to messages. A good live chat is a must for any web business in this era.

Reviews and experience ratings of real customers help to assess the idea of the services provided by different Live Chat software. Similarly, expert opinions about the same are also assistive in your buying.

Advantages of Live Chat

Advantages of using a good live chat on your website are manifold. Some of them are as follows:

  • Skilful customer service and proper handling of complaints is a vital part of the business. Live Chat is an interactive feature that is very handy to attend to customer complaints, alternative to phone calls.
  • Live Chat feature is more convenient for customers. Many have specific dislikes such as talking over telephone or e mail conversation. Live Chat is simple and customers can start a conversation at their own time and continue it according to their convenience.
  • Increase in scopes of communication through conversation is a benefit provided by Live Chat. With regular interactions, a web page or an online store is likely to convert users to paying subscribers.
  • One of the best plus points of Live Chat is its fast and responsive nature. Agents and support staff engage in interactive conversation and issues are handled more effectively in much less time. Waiting time or queues reduce making the end-users of the website contended.

Live Chat is a must-have feature if the e-business is to succeed. JivoChat comes with browser based, android, iOS agent apps. Response to the customers is easier from anywhere with it. Customer satisfaction is the key to success in e-business. Giving the end users best responsive ways of interaction will boost the company name.

latest-web-design-trends

Latest Web Designing Trends Businesses Have to Know

To create a successful online presence, it is necessary to start with a powerful website design. In order to effectively compete with the thousands of websites in your industry, you must ensure the visitors find a fantastic experience with your site. Here are the latest web design trends you will need to know as a business.

Flat design

Today web designers are designing simple and clean website designs in order to ensure an optimum mobile performance. Today the most successful website needs to load well across all kinds of viewing mediums. With the number of mobile searches surging all over the world, responsive design is ruling the trend.

Highly expressive typography

The recent web design trends suggest us that a meticulously chosen word is better than thousand pictures. The designers today rely more on typography to perform he heavy lifting job to help the websites load more quickly.  Studies show that different fonts have the power to transport the users to an altogether different kind of mood and convey the message in a subtle way.

Animated logos

Today’s web browsers can handle animations more effectively than their predecessors. The recent trends show us the subtle use of text animations, logo animations, and scroll triggered animations. These effects can allure the viewers while not requiring large amounts of data to download. These animations can make your company look more professional than those of your competitors.

Internet of things

Today the internet of things makes use of technology for connecting devices to the internet. Some fo the examples to this include smart light bulbs like the Phillips Hue and the apps that can track down your lost keys. Most websites today make use of IoT technology. Today these elements have come to help businesses interact with smart devices.

Virtual reality video

Videos are on sharp rise on websites today. Most websites have a video intro today so that the users can discover the people behind products and services they will buy. Also, apps and services meant to create videos are on sharp rise which has made video creation a fun and easy task.

 


We, at Professional Designers, offer latest trends & technologies for search engine optimizationweb design & development, logo designdigital marketing services to our clients in Switzerland. For more information, call at +41 79 315 06 00.

Talk to us today, get a free website price quotation!

web-trends-zurich

Latest Trends in Web Design

Web design is subject to shifts in technology far more than the traditional print. Website design agencies and professional Graphic Design companies are coping with increasing technical challenges yet managing to create user-friendly sites that are consistent with the corporate style.

The latest web design trends include can be identified as follows.

  • Animated logos are trending now allowing companies to enhance their brand further.
  • The GIF has returned because when done well, they can transform a good project to a great one.
  • There has been an increase in the use of bold colours being used across digital platforms.
  • The use of typography which is a powerful weapon on the web has broadened this year.
  • Animation as a means of storytelling is to become popular.
  • Reintroduction of shadows and gradients will add both functionality and beauty to designs.
  • Artificial intelligence is there to stay in the mainstream web design, through technologies like conversational interfaces.
  • The mobile web has already overtaken desktop browsing so web designers will focus more than ever on the mobile audience.

So if you are looking into creating a website for yourself, a Digital Marketing Agency should be what you are looking for to make sure that all the latest trends are taken care of.

Professional Designer, Creative Design & Digital Marketing Agency Neuchâtel, along with creative brandingweb designweb development and printing solutions, create websites taking latest trends into considerations.

Let Professional Designer create your website, Contact us today to discuss your website maintenance/update needs, we provide FREE price estimates to all clients.

jivochat

Top Features of Live Chat Software For Better Customer Support

 

For any company, the main requirement is to address the issues that are faced by their customers. There are many customer care options that a company usually provides to their customers. 24×7 toll free number, email support and recently live chat support is another attractive feature that the company is offering their customers. In live chat support the customer would be able to chat with the executive of the company directly on their website.

In this heavily competitive world, having some extra support options for customers is surely going to bring in a lot more business to your company. So live chat plays an important role and it is one of the best ways the customers can interact with the executives of the company.

Here are some of the features that you must watch out in the live chat support before you opt for them.

Proactive Chat

The proactive chat helps the executives to reach out for the new visitors for your website. These visitors can also become the potential clients in near future so providing them with the assistance they require is very essential. In proactive chat, the invitation for live chat support is sent to the customer through a small chat box in the end or in some other way. If the customer is in need of the live chat he will respond with his query. More than 44% people would like to have real time support when they are online shopping or searching for some help online.

Chat Monitoring

As the owner of the business it is your responsibility to observe the way executives are responding to the customer queries, how many executives are working, what is the chat rate of an executive and many other such details? All these details will help you in understanding how well the live chat program is working and how productive it is.

Mobile Optimized

Reputable live chat software providers like JivoChat will make sure that the customers can chat even on mobile. Usually most of the live chat software are built based on the computer platform but it is important to provide the assistance for the customers through mobile also. So it is important for the live chat to have a mobile optimized version.

jivochat-mobile
Beautiful responsive mobile optimized view of JivoChat.

Tracking of the Visitors

The live chat software must be capable enough to provide a deeper insight of the number of visitors a website had per day and how many conversations went on the whole day, how much time has been spent by each visitor on the live chat, the conversation in the live chat, activity tracking and monitoring of the chat history.

Faster Resolution from Offline Reforms

You can leave a message to the visitors stating that the agents are offline and will get back to them as soon as possible. The chat window can also be turned off for a stipulated period of time. In the mean while the agents will get an offline message about the visitor so that they can get back immediately.

These are some of the key features that must be present in live chat software.

 

 

 

web agency neuchatel

Why having a website is important for a small business?

It is surprising how many small businesses still do not have a website as 93% of business purchase decisions start with a search engine search. Moreover, Running your own business is no easy task, and your to-do-list is guaranteed to never end. Beginning with your website, it’s vital to position yourself online with a strong, professional destination that gives customers the impression you mean business and the motivation to want to engage more with your business.

Here are the top six reasons why having a website is important to business success.

1. First Impressions Count

Let’s face it – we live in a world where people Google before they shop, visit online review sites like Yelp before they buy and “check-in” via Facebook as they go about their days. Because of this, you want your first impression to be the best it can be. Beginning with your website, consumers are passing judgement and making decisions about whether or not they will even visit your store, restaurant or office. They’re likely to dismiss you entirely, as well, should they believe your website doesn’t reflect the kind of experience your business – or a business like yours – should offer.

2. A website makes your business look more credible and professional

Without a website many people will not even consider you as an option when they are looking for products or services. If they can’t find you online they simply write you off as an option. A good website informs and reassures customers that you know what you are doing and can deliver what they need.

3. A website increases your reach to customers

At any point in time more than 20 million shoppers are online, purchasing everything from books to computers to cars to food to cleaning services. You name it and however likely it may seem, someone will figure out how to sell it online. Even if they do not actually buy online many people now carry out Internet searches prior to shopping to find services in their local area and compare prices, venues etc. When you have a website your reach becomes far wider – you have a global audience that can access information about your company.

4. A website is a cost effective way to market your products or services

Many small businesses cite cost as the main reason for not having a website, but actually when you consider the potential reach to customers that you can achieve with a website when compared to traditional print advertising, it is one of the most cost effective ways to advertise.  For the cost of a newspaper advert you could get yourself a professionally designed website which, when coupled with social media can extend your reach way beyond that of print.

5. Window Shopping Isn’t What It Use to Be

Strolling down your local Main Street isn’t the only way people check out stores and other small businesses nowadays. With routine visits to Yahoo, Bing, Google, Yelp and other online sites, customers are constantly seeking where they plan to make their next purchases. Make sure your business is well represented on these sites by first and foremost, having a website – but by also being represented among each of the online search engines, review sites and other online spots your business may be considered for customer review. Beyond having your URL address available, also be sure your street address, phone number and email is easily visible. Social media links can’t hurt, either, but only include these if you are actually active on social media.

6. No Website Means Losing Business

By now it’s clear that if you don’t have a website, you’re missing out on opportunities for customers to identify who  you are and if they want to spend money with you. This said, if you have a bad website it is better to have no website. While no website equals missed opportunities, a bad website can actually be worse since it literally makes your business look bad. With so many template based websites available nowadays, such as Shopify.com, for you to customize for your unique business, there’s truly no excuse for your website to look unprofessional and sloppy. If you can’t proudly promote the website you have currently live and available for the world to see online, take it down. A bad website is far worse than no website – but let’s be clear… both are bad for business.

7. If you’re not online get online

Harnessing the web as a business tool is important, even for businesses that may consider themselves as primarily offline. Beauty businesses, fitness businesses, plumbers, driving instructors and any number of other service businesses ultimately all measure success by their ability to build offline relationships – and the web can play a huge part in that. So no matter how established your businesses is offline, it’s crucial to get the basics of online in place.
As a small business, it’s unlikely you’ll have big budgets, staff or free personnel hours to invest in a complex online strategy, but there are certainly some simple steps you can take to start reaping the rewards that the web can bring. Don’t get left behind, get started today!

 

We, at Professional Designer, offer search engine optimization, web design & development, logo design, digital marketing services to our clients in Switzerland. For more information, call at +41 79 315 06 00.

Talk to us today, get a free website price quotation!